Contact Member Services
Hours of Operation: 8:00 am - 5:00 pm (CST), Mon –
Fri (Except State Holidays)
Toll Free Telephone Numbers
| Department |
STAR Telephone Number |
| DCHP Provider Services |
1-877-DCH-DOCS, option #2 |
| DCHP Member Services |
1-877-220-6376 |
| 24-Hour Behavioral Health Hotline |
1-888-244-4142 |
| Vision Member Services |
1-866-838-7614 |
| Vision Provider Services |
|
| Pharmacy Help Line |
1-800-252-8263 |
| Prior Authorization and Referrals |
1-877-455-1053 (FAX 1-866-741-5650) |
| Case Management |
1-877-222-2759 (FAX 1-866-741-5650) |
DCHP Administrative Offices:
Driscoll Children's Health Plan
P.O. Box 6609
Corpus Christi, TX 78466-6609
1-877-DCHP KIDS
For hearing-impaired:
1-800-855-2880 (TTY) toll-free
For enrollment inquiries:
Please contact 1-877-KIDS NOW
Making a complaint
Driscoll Children’s Health Plan wants all of its
members to be happy with its services. You may complain if you are
not satisfied with the services or care you receive. You can file
a complaint by calling or writing. If you need help filing a complaint,
let us know. Call us at 1-877-DCHP KIDS and we can help you file
a complaint.
If you want to write, please use this address:
Driscoll Children's Health Plan
PO Box 6609
Corpus Christi, Texas 78466-6609
Within five business days of receiving your complaint,
someone will send you a letter. It will confirm the day we received
your complaint. We will review the facts and take action within
30 days of receiving your complaint. A resolution letter will be
sent to you.
You have the right to appeal the decision if you are not satisfied
with the resolution of your complaint. |
