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Contact Member Services

Hours of Operation: 8:00 am - 5:00 pm (CST), Mon - Fri (Except State Holidays)

"Our members are our number one priority. You can count on our helpful, bilingual staff to listen to your concerns and assist you to get the quality health care you and your child deserves"

Driscoll Children's Health Plan

615 N Upper Broadway, Suite 1621, Corpus Christi, Texas 78401-0764

1-877-DCHP KIDS

For hearing-impaired:
1-800-855-2880 (TTY) toll-free

For enrollment inquiries:
Please contact 1-877-KIDS NOW

Member Complaints

Driscoll Children's Health Plan wants all of its members to be happy with its services. You may complain if you are not satisfied with the services or care you receive. You can file a complaint by calling or writing. If you need help filing a complaint, let us know. Call us at 1-877-DCHP KIDS and we can help you file a complaint.

If you want to write, please use this address:
Driscoll Children's Health Plan
ATT: Quality Department
615 N Upper Broadway, Suite 1621 Corpus Christi, Texas 78401-0764

Within five business days of receiving your complaint, someone will send you a letter. It will confirm the day we received your complaint. We will review the facts and take action within 30 days of receiving your complaint. A resolution letter will be sent to you.

You have the right to appeal the decision if you are not satisfied with the resolution of your complaint.

Fraud and Abuse

Driscoll Children's Health Plan has implemented a Waste, Abuse, and Fraud program as required by law. If you suspect that a person who receives benefits or a provider (a doctor, dentist, counselor, etc.) has committed waste, abuse or fraud, you have a responsibility and a right to report.

When reporting a provider (a doctor, dentist, counselor, etc.) try to include:

• Name, address, and phone number of provider
• Name and address of the facility (hospital, nursing home, home health agency, etc.)
• Medicaid number of the provider and facility, if you have it
• Type of provider (doctor, dentist, therapist, pharmacist, etc.)
• Names and the phone numbers of other witnesses who can help in the investigation
• Dates of events
• Summary of what happened

When reporting a person who receives benefits, try to include:

• The person's name
• The person's date of birth, Social Security Number, or case number if you have it
• The city where the person lives
• Specific details about the waste, abuse or fraud

You can report Waste, Abuse, and Fraud by mail, phone, or online:

By Mail:
Driscoll Children's Health Plan
ATT: Compliance Officer
615 N Upper Broadway, Suite 1621
Corpus Christi, Texas 78401-0764

By Phone: 1-877-324-7543

Online: If you can get on the Internet, go to www.hhsc.state.tx.us and select the "Reporting Waste, Abuse and Fraud" tab on the left side of the screen. The site tells you about the types of waste, abuse and fraud to report. If you cannot get on the Internet and you would rather talk to a person, call the HHSC Office of Inspector General Fraud Hotline at 1-800-436-6184.